Technical Support

Printer Experts

Our engineers are experts in all makes and models of printer and along with your dedicated account manager will help you choose the best devices for your organisation. They can also deliver and install the printer, ensuring it is connected securely to your network. If needed, our printer experts can demonstrate and train your staff on how to best utilise cloud services to reduce wasted paper and improve collaboration.

Security First

Internet protected printers have long been a vulnerability in the security of many organisation’s networks. To guard against this, during installation our engineers can configure your printing password and can customise your printers’ permissions so that only designated workstations or departments have access to it. For clients looking to further secure their network, our partner company Carden IT Services provides comprehensive enterprise network security.

Support Desk

In the unlikely event of any technical issues, our team of UK-based support technicians is always a phone call away. They have a comprehensive knowledge of all the printers, photocopiers and scanners we supply and can troubleshoot most issues over the phone in real time. If they can’t solve your issue there and then, an onsite printer engineer can be dispatched to your site to examine the device in person.